Adobe Creative Cloud is a set of applications and services from Adobe Inc. I will offer you free months on your new plan. We suggest you upgrade to the Creative Cloud membership which includes access to new versions and features as they are released and the Creative Cloud membership keeps your apps current at no additional cost. If you cannot provide it, I understand, but I would like to be forwarded to a supervisor then I would like a serial for CS5 collection so that I can continue to use the tools I purchased in good faith offline I understand that you have no control over this issue, and I am not mad at you directly or anything, so please don't be offended I purchased this for hundreds of dollars in good faith that I would be able to use the tools in the future I can no longer even install it due to the deactivation of the authentication servers I purchased the Adobe CS4 Master collection, (as seen registered on my account) If you need to share sensitive information, such as credit card number, please wait for them to give you steps to share it securely. SHAIKH TAUSIF is your support representative today, and is reviewing the chat conversation so far. Your estimated wait time is currently less than one minute Here is a transcript of the logs for anyone interested in not wasting their time with support like I did.Ĭonnecting you with a specialist as soon as possible. That or pay hundreds more to purchase again. How is it that they can disable a product you paid for honestly? This is why people pirate things.Ĭustomer support update: After an hour and a half online talking to support and support supervisors, their ultimate solution was for me to talk to other users about the issue. Chat told me I was welcome to buy their new software on a subscription basis which was about half again as much as I ALREADY PAID. Contacted support and come to find out the software is no longer usable because they purposefully disabled it. In college, I purchased the CS4 master collection for around 300 ish dollars because it came with a LOT. So I am a hobbyist, so I don't use Photoshop every day anymore.

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